Quality

The Bigfork Valley experience

At Bigfork Valley, we strive to treat every patient as if he or she were a family member or a friend. That commitment has earned us top marks in the quality of the health care experience since surveys of patients with recent hospital stays began in 2006. Below are graphs showing the results of these patient surveys for the most recent data update covering the period January 2019 through December 2019.

The national survey is called Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS. Learn more about how the survey works.

Patient survey results
Recommend the hospital
Percent responding Yes they would definitely recommend the hospital.

Percent responding Always to how often doctors communicated well with patients.

Communication with nurses

Percent responding Always to how often nurses communicated well with patients.

Responsiveness

Percent responding Always to how often patients received help quickly from hospital staff.

Understanding care

Percent responding Strongly agree to understanding patient’s care when they left the hospital.

Quiet at night

Percent responding Always to how often the area around the patients’ room was quiet at night.

Room cleanliness

Percent responding Always to how often the patients’ rooms and bathrooms were kept clean.

Discharge instructions

Percent responding Yes to being given information about what to do during recovery at home.

Pain management

Percent responding Always to how often patient’s pain was well controlled.

Hospital rating

Percent responding with a rating of 9 or 10 on a scale from 0 to 10.

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    Bigfork Valley
    258 Pine Tree Drive
    P.O.Box 258
    Bigfork, MN 56628
    218.743.3177 | 866.743.3177
    WeCare@bigforkvalley.org