The Bigfork Valley experience
At Bigfork Valley, we strive to treat every patient as if he or she were a family member or a friend. That commitment has earned us top marks in the quality of the health care experience since surveys of patients with recent hospital stays began in 2006. Below are graphs showing the results of these patient surveys for the most recent data update of July 26, 2017 covering the period October 1, 2015 through September 30, 2016.
The national survey is called Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS. Learn more about how the survey works.
Patient survey results
Recommend the hospital
Percent responding Yes they would definitely recommend the hospital.
Communication with doctors
Percent responding Always to how often doctors communicated well with patients.
Communication with nurses
Percent responding Always to how often nurses communicated well with patients.
Percent responding Always to how often patients received help quickly from hospital staff.
Communication about medications
Percent responding Always to how often hospital staff explained information about medicines before giving them to patients.
Quiet at night
Percent responding Always to how often the area around the patients’ room was quiet at night.
Percent responding Always to how often the patients’ rooms and bathrooms were kept clean.
Percent responding Yes to being given information about what to do during recovery at home.
Percent responding Always to how often patient’s pain was well controlled.
Percent responding with a rating of 9 or 10 on a scale from 0 to 10.
Percent responding Strongly agree to understanding patient’s care when they left the hospital.
108 out of 131 hospitals reporting
*Bigfork Valley (Bigfork), Community Memorial (Cloquet), Cook Hospital (less than 50 surveys), Ely Bloomenson Community, Essentia Health Deer River, Essentia Health (Duluth), Essentia Health St. Mary’s Medical Center (Duluth), Essentia Health Virginia, Grand Itasca Clinic and Hospital (Grand Rapids), Lakeview Memorial (Two Harbors), Mercy Hospital (Moose Lake), Rainy Lake Medical Center, (International Falls), Riverwood Healthcare Center (Aitkin), St. Luke’s Hospital (Duluth) University Medical Center Mesabi/Mesaba Clinics (Hibbing)
Northeast Minnesota hospitals not reporting results: Essentia Health Northern Pines Medical Center (Aurora)
Northeast Minnesota hospitals with very low survey returns (not included in averages above): North Shore Health (Grand Marais), Cook Hospital
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258 Pine Tree Drive
Bigfork, MN 56628
218.743.3177 | 866.743.3177