The Bigfork Valley experience

At Bigfork Valley, we strive to treat every patient as if he or she were a family member or a friend. That commitment has earned us top marks in the quality of the health care experience since surveys of patients with recent hospital stays began in 2006. Below are graphs showing the results of these patient surveys for the most recent data update of December, 2016 covering the period April 1, 2015 through March 31, 2016.

The national survey is called Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS. Learn more about how the survey works.

Patient survey results

Recommend the hospital

Percent responding Yes they would definitely recommend the hospital.


Communication with doctors

Percent responding Always to how often doctors communicated well with patients.


Communication with nurses

Percent responding Always to how often nurses communicated well with patients.



Percent responding Always to how often patients received help quickly from hospital staff.


Communication about medications

Percent responding Always to how often hospital staff explained information about medicines before giving them to patients.


Quiet at night

Percent responding Always to how often the area around the patients' room was quiet at night.


Room cleanliness

Percent responding Always to how often the patients' rooms and bathrooms were kept clean.


Discharge instructions

Percent responding Yes to being given information about what to do during recovery at home.


Pain management

Percent responding Always to how often patient's pain was well controlled.


Hospital rating

Percent responding with a rating of 9 or 10 on a scale from 0 to 10.


Understanding care

Percent responding Strongly agree to understanding patient's care when they left the hospital.

Understanding 499X287

107 out of 131 hospitals reporting 
Northeast Minnesota hospitals reporting: Bigfork Valley (Bigfork), Community Memorial (Cloquet), Essentia Health (Duluth), Essentia Health St. Mary's Medical Center (Duluth), Essentia Health Virginia, Grand Itasca Clinic and Hospital (Grand Rapids), Mercy Hospital (Moose Lake), Rainy Lake Medical Center, (International Falls), Riverwood Healthcare Center (Aitkin),St. Luke's Hospital (Duluth) University Medical Center Mesabi/Mesaba Clinics (Hibbing)
Northeast Minnesota hospitals not reporting results: Essentia Health Deer River, Essentia Health Northern Pines Medical Center (Aurora), Lake View Memorial Hospital (Two Harbors)
Northeast Minnesota hospitals reporting, but with very low survey returns (not included in averages above): Cook County Northshore (Grand Marais), Cook Hospital