PATIENT SATISFACTION
Last January I slipped on the ice in my driveway, resulting in a spiral fracture to both bones in my lower right leg. The doctor gave me the option of receiving a cast which could stay on my leg for 4 months or longer with rehab after that, or if being mobile was important to me, I could choose to have a rod put in my leg which would allow me to avoid the cast and give me the stability and a lot more mobility than a cast would allow. Well, given the work I do and all the projects I had going on I felt the flexibility of being mobile was far more important, so I chose the rod. The next choice was where to have it done. The choices were Bigfork, Duluth or Minneapolis.
Several years ago the board of trustees authorized this type of orthopaedic service in Bigfork at the request of our orthopaedic surgeon, Dr. Dan Baker. Of course, without a highly trained and capable surgical staff and the necessary equipment and facilities to perform such highly complicated procedures, it wouldn't have even been an option. But, with a very capable and talented surgeon practicing in Bigfork and the vision to build, equip and staff a surgery center that is still state of the art, it was a lot easier for the board to approve of the investment to make it happen.
On January 26, 2010 I got the chance to experience what the care at Bigfork Valley was all about in a very personal way. After all, we had been advertising our success with patient satisfaction scores that are, overall, the best in the state so why would I want to go anywhere else if I could have the services I needed done right here in Itasca County and especially in Bigfork? Bigfork was the right choice for all the right reasons, including the best care I've gotten anywhere and the best hospital facilities I've ever stayed in. I kept my business local and I was out of the hospital the next day resting at home after a short ride. I now know, in a very personal way, why so many people are choosing Bigfork Valley for health care services. It's summed up so nicely in our tag line: "Where skill meets compassion."
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